Customers

ScottsRL Schedules and Updates

Please see below for most recent ScottsRL update:

ScottsRL 2020 Public Holiday Schedule

Melbourne Customer Advice - Weekend Bookings Reminder

Customer Portals

CAPcargo Access

To request access to the CAPcargo portal please email nationalcustomersupport@scottsrl.com.au

CAPcargo is the Transport Management System (TMS) used by Scott’s Refrigerated Logistics and provides a consistent experience across each of our brands. The CAPcargo portal allows our customers to:

  • Submit Transport orders
  • Obtain Consignment notes
  • Obtain Pallet labels
  • View Proof of Delivery notices
  • Retrieve Invoices

You can learn more about CAPcargo through our tutorial videos here. For a downloadable copy of the CAPcargo Portal User Guide, please click here. 

To request access to the CAPcargo portal please email nationalcustomersupport@scottsrl.com.au

 

 

Order For Transport (OFT) templates

For manual orders please select the template form below:

Scott'sRL Order for Transport

Refrigerated Logistics Departure and Arrival Schedule (Lead Times)

For assistance in completing these OFT’s click here to download the index guide. 

Fuel Levy Surcharges

Dear valued customer,

For your information, the current fuel surcharges are:
ROAD: 0.91% (12 October - 25 October) - Fortnightly
RAIL: 4.20% (01 October - 31 October) - Monthly

Pacific National Rail Updates

Please see below for most recent Pacific National Rail notices and updates:

National Customer Advice - Pacific National Peak Service Plan Commencing Sunday 25th October 2020

National Customer Advice - Melbourne Public Holiday Friday 23rd October 2020

National Customer Delayed Rail Advice - Thursday 22nd October 2020

National Customer Delayed Rail Advice - Wednesday 21st October 2020

National Customer Delayed Rail Advice - Friday 16th October 2020
-
 UPDATED

National Customer Delayed Rail Advice - Monday 19th October 2020

National Customer Delayed Rail Advice - Thursday 15th October 2020

National Customer Delayed Rail Advice - Wednesday 14th October 2020

National Customer Delayed Rail Advice - Monday 12th October 2020

National Customer Delayed Rail Advice - Friday 9th October 2020

National Customer Delayed Rail Advice - Thursday 8th October 2020

National Customer Delayed Rail Advice - Wednesday 7th October 2020

National Customer Advice - Network Disruption to the failure of another operator's train in South Australia - UPDATE 1

National Customer Delayed Rail Advice - Tuesday 6th October 2020

PFT Customer Advice - Queen's Birthday Public Holiday (WA) - Monday 28th September 2020

National Customer Advice - NSW Track Works and Public Holiday Working (NSW, SA, Queensland) - 2-5th October 2020
- Updated

National Customer Delayed Rail Advice - Friday 2nd October 2020

National Customer Delayed Rail Advice - Thursday 1st October 2020
-
 UPDATE 2

National Customer Delayed Rail Advice - Wednesday 30th September 2020

National Customer Delayed Rail Advice - Monday 28th September 2020

National Customer Delayed Rail Advice - Friday 25th September 2020

National Customer Delayed Rail Advice - Thursday 24th September 2020

National Customer Delayed Rail Advice - Wednesday 23rd September 2020

National Customer Delayed Rail Advice - Tuesday 22nd September 2020

National Customer Advice - Late Running Perth Trains - 21st September 2020

National Customer Delayed Rail Advice - Monday 21.09.2020 Updated

National Customer Advice - UPDATE 2 (Final) Mainline Closed between Kyogle-Brisbane due to infrastructure (bridge) issue 17th September 2020

National Customer Advice - UPDATE 1 Mainline Closed Between Kyogle-Brisbane Due To Infrastructure (Bridge) Issue 17th September 2020

National Customer Delayed Rail Advice - Thursday 17th September 2020

National Customer Delayed Rail Advice - Wednesday 16th September 2020

National Customer Delayed Rail Advice - Tuesday 15th September 2020

National Customer Delayed Rail Advice - Monday 14th September 2020
- UPDATED

National Customer Advice - Derailment at Milvale NSW - Cootamundra-Parkes mainline closed - Friday 11th September 2020
- Update 3
- UPDATE 4 (Final)

National Customer Delayed Rail Advice - Friday 11th September 2020

National Customer Delayed Rail Advice - Thursday 10th September 2020

National Customer Delayed Rail Advice - Wednesday 9th September 2020
- UPDATED

National Customer Delayed Rail Advice - Monday 7th September 2020

National Customer Delayed Rail Advice - Friday 4th September 2020

National Customer Delayed Rail Advice - Thursday 3rd September 2020

National Customer Delayed Rail Advice - Wednesday 2nd September 2020